Failed delivery

• If no one is home to receive the balloons, or you have provided an incorrect address, and we can't get through to you to request for instructions, your balloons will be sent back to our office for someone to collect on the same day by 5PM. Redelivery is not available on the day nor the next day. 
• When no one is home to receive the delivery (including if you don't hear the doorbells or knocks), a number of actions below will be taken depending on the situation. We will only contact you to request for instructions if it is not safe to leave your balloons outside. Please note that we are unable to call an overseas number and we can only wait for a maximum of 5 minutes at each location to meet delivery deadlines.
• The driver will make a judgement whether it is safe to leave the balloons outside (normally tied to your door handle). Given that it is, we will do so then take a photo and let you know via text.
• Given that we have left the balloons outside as it was deemed safe to do so, but you do not find the balloons where we had left them due to a number of reasons (e.g. the weather has turned and the wind blew them away or balloons were stolen by passer by), we are not obligated to refund or replace. You have agreed to give ATL at checkout.
• If you have provided an incorrect address (e.g. the address provided doesn't exist or the recipient is not recognised at the delivery address) and we can't get through to you to request for instructions, we will take the balloons back to our office for someone to collect by 5PM, if no one collects, unfortunately we are unable to do a refund. Please note that balloons cannot be left at the address in which the recipient is not present as this would count as unsolicited goods.
• Same day redelivery is not an option due to logistical reasons, nor next-day redelivery due to the fact that balloons have limited life.

Venue deliveries

• Once we have dropped off the balloons at the venue, we will take a photo. Beyond this they are no longer our responsibility. Refund or replacement will not be given on the event where 1) your balloons pop due to the room being too hot, or if it was an outdoor area and the weather is too hot or too windy or in contact with sharp objects 2) your balloons were stolen by other patrons in the venue 3) your balloons have been popped by accident by other patrons or staff in the venue.

Refund and replacement 

• All sales are final. No refund will be given on change of mind or event cancellation. Date can be moved (subject to availability), if with a notice of 1 day in advance.
• Text on personalised items cannot be changed.
• Strictly no changes in delivery date, items or note within 24 hours of delivery. Changes prior to this period are subject to availability. If we are unable to deliver at the new date you have requested, no refund will be provided.
• On the event where your balloon pops during transport, we cannot always make a replacement. A refund will be given instead.
• A refund will only be provided if 1) we fail to deliver your order 2) put the wrong text on your balloon 3) have delivered a significantly different product to what you have ordered (slight variation in colour is acceptable due to stocks) 4) balloon is deemed faulty after thorough inspection. Refund will be given on the cost of the faulty balloon, not including delivery.

Cancellation due to pandemic

If your event is cancelled or postponed due to pandemic, you will be given store credits with 12 months expiry. If your order includes personalised item and the text has been cut, the cost of the decal will be deducted from your credit.

You must give us a minimum of 3-day notice prior to the scheduled delivery date. Cancellation within 24 hours is strictly not permitted and no credits nor refund will be given.

Pricing

• Pricing may change at any time due to helium price fluctuation from our supplier. To lock in current price, we would suggest placing an order early.
• Should there be any pricing error on our website, we will inform you and we are not obliged to honor the incorrect pricing.